Frequently Asked Questions
We have put together a handful of our most frequently asked questions and their answers for you to look through. If your question does not appear here, please give us a call! We’re always happy to help!
What do you need me to do before you come pick up my rugs?
Here are a few guidelines to follow to ensure your pick-up or delivery goes smoothly:
Do you accept credit cards? What are the payment terms?
We accept all major credit cards, checks, and cash. Once your quote has been received and approved by you, we can begin…
Do you clean carpets too?
Yes! The Rug Parlor is a division of Saul Clean – our in-home services company. Give us a call to find out more about…
Is it possible to hold my rugs at your shop until I’m ready to use them again?
All of our customers are welcome to leave their rugs with us for a period of time up to 30 days from the date of completion…
My Oriental rug has a small hole. Can you repair it?
The Rug Parlor is able to facilitate area rug repairs of all kinds – from missing fringes and worn corners to small holes…
Do you pick up & deliver? Will you move furniture?
We will happily come pick up your area rugs for cleaning! If you are not able to have them rolled up and ready for us…
What is the right kind of rug pad to put under my Oriental rug?
Our eco-friendly line of custom fit rug padding is an industry favorite for the following reasons…
Do you recommend any particular type of stain protector for my area rugs?
There are many general over-the-counter fiber protection products available at the big box stores for at-home application…
Do you offer any sort of guarantee on your work?
Yes! We want our customers to be happy with our service and results. Our Rug Parlor Satisfaction Guarantee says that…
The dog had an accident on my Oriental rug. Can you remove the odor?
We are usually able to completely remove pet urine odors from your area rugs because we can target and remove…
Do you clean silk rugs?
Yes! All of our advanced training and education has taught us how to clean all sorts of tricky fiber types safely and effectively.
Can my area rugs be cleaned in my house?
The Rug Parlor is dedicated to cleaning and caring for area rugs the RIGHT way. Our rug care studio was designed with the care and maintenance …