What do you need me to do before you come pick up my rugs?
Here are a few guidelines to follow to ensure your pick-up or delivery goes smoothly:
- Let us know ahead of time if you need assistance moving any furniture.
- Alert us to any road construction, street closures, or parking restrictions.
- Remove small breakables from the tabletops.
- Secure your pets.
- Indicate to the technician where any problem areas are. (spills, pet stains, etc.)
- Have us wrap any rugs that are not going to be used prior to delivery.
Read More Frequently Asked Questions
Do you accept credit cards? What are the payment terms?
We accept all major credit cards, checks, and cash. Once your quote has been...
Do you clean carpets too?
Yes! The Rug Parlor is a division of Saul Clean – our in-home services...
Is it possible to hold my rugs at your shop until I’m ready to use them again?
All of our customers are welcome to leave their rugs with us for a period of...
My Oriental rug has a small hole. Can you repair it?
The Rug Parlor is able to facilitate area rug repairs of all kinds –...
Do you pick up & deliver? Will you move furniture?
We will happily come pick up your area rugs for cleaning! If you are not able...
What is the right kind of rug pad to put under my Oriental rug?
Our eco-friendly line of custom fit rug padding is an industry favorite for...
Do you recommend any particular type of stain protector for my area rugs?
There are many general over-the-counter fiber protection products available at...
Do you offer any sort of guarantee on your work?
Yes! We want our customers to be happy with our service and results. Our Rug...
The dog had an accident on my Oriental rug. Can you remove the odor?
We are usually able to completely remove pet urine odors from your area rugs...
Do you clean silk rugs?
Yes! All of our advanced training and education has taught us how to clean all...
Can my area rugs be cleaned in my house?
The Rug Parlor is dedicated to cleaning and caring for area rugs the RIGHT...